The BiC-1 Quality
BiC-1 is dedicated to providing performance-based information technology (IT) life cycle support services that deliver high-quality, best-value solutions, fully aligned with the needs of our clients, both now and in the future.
Quality Policy
We empower our clients to access, validate, secure, and utilize information by delivering technologically advanced solutions. The BiC-1 team is committed to continuous improvement, enhancing performance for the benefit of all clients, projects, and employees.
Our leaders cultivate an open work environment that promotes collaboration, helping all team members establish clear requirements.
We develop our systems and processes to meet these requirements effectively.
We leverage our system to plan projects that build and maintain client loyalty.
We implement and refine corporate and contractual plans as necessary to achieve objectives.
We measure, evaluate, and address the key factors of variation within our system, processes, and plans.
We foster innovation and communication, sharing improvements to enhance consistency and effectiveness.
Each individual contributes to our success by utilizing and enhancing the BiC-1 Management System (BMS) and providing timely, constructive feedback.
Quality Objectives
- Senior leaders will address quality issues as part of every PMR/IPR.
- Support system processes will meet their defined objectives. Each Manager will maintain at least one active process improvement initiative at all times (see PR-EX-02).
- Evidence of planning priorities for critical processes: Each Project Manager will maintain at least one active process improvement project at all times (see PR-EX-02).
- Achieve project and business objectives, with a strong client focus.
- Ensure project and support processes meet measurement criteria.
- Facilitate the sharing of lessons learned between projects and functions to drive integrated BMS improvements.
The BMS Management Representative will measure and report on our progress toward these objectives, enabling corporate and project managers to implement effective preventive actions when necessary.