Integrated Services
BiC-1’s Integrated Services provide our customers with a comprehensive, integrated service offering across multiple solutions. For instance, “Managed IT Services” offers a flexible, cost-effective solution where a wide range of IT services across the entire system management lifecycle are bundled and seamlessly integrated under a single contractor. BiC-1 has the experience to provide either fully managed or tailored IT services. These services are based on industry best practices, including IT Infrastructure Library (ITIL)/ISO 20000, ISO 27001, Capability Maturity Model Integration (CMMI) L3, and ISO 9001:2015.
The benefits of BiC-1’s managed IT services include:
The introduction of innovation and process improvements, resulting in productivity gains, reduced staffing levels, and lower service costs
Full support for performance-based service contracting, where performance is driven by service levels
An integrated program team with a single point of accountability
Reduction in both government and contractor governance structure and overhead
Enhanced contractor control across all IT functional areas, delivering a greater return on investment through continuous process improvement, including ITIL, CMMI, and ISO quality systems
Streamlined acquisition and contract management facilitated by a single award
Ideal for small to medium-sized programs lacking the “economy of scale” to separate IT services into multiple contracts (e.g., application development, security management, network management, system testing, help desk, etc.)