IT Operations Services
As an industry leader in providing IT operations to DoD and Federal customers, BiC-1 delivers Lifecycle Service Delivery Support (LSDS) for enterprise network and telecommunications services focused on Command, Control, Communications, and Computers (C4) within a NET-CENTRIC environment. We design, implement, operate, and maintain networks within 24×7 operations through the governance of IT resources (People, Processes, and Technologies), adopting Information Technology Infrastructure Library (ITIL) industry best practices and implementing ISO 9001:2015 and CMMI processes.
BiC-1 is committed to implementing stable and secure communications network infrastructure environments, operational concepts, and technological capabilities through:
- Delivery of global network services focused on the entire lifecycle of special-purpose networks that enable the secure transmission of classified and unclassified data.
- Design of systems that are adaptable and support NETCENTRIC transformation initiatives through the application of flexible, scalable network environments.
- Implementation of various analysis, modeling, and simulation tools to assess current networks and evaluate the performance of desired enhancements and upgrades, providing the most appropriate solution prior to implementation.
- Development of detailed network architectures, systems specifications, and implementation guidelines through all phases of the network lifecycle and service delivery.
BiC-1 has been successfully supporting our customers in the following core competency areas:
- Infrastructure Program Management
- WAN/MAN/LAN Support Services
- Tiered Data Center Operations
- Network Operations and Security Operations Center (NOSC)
- Tiered Help Desk Services
- Command and Controls
- Desktop Support Services
- Server/Core Technical Services
- ITIL-based IT Service Management
- Managed IT Support Services